SoftTech designs and deploys IT systems of any complexity — from an office LAN to full infrastructure for a shopping center or production facility. We combine hardware, software and business processes into a unified ecosystem.
Integration areas
- Wired and wireless networks (Ruijie, Cisco, Ubiquiti)
- Server rooms and storage systems
- Video surveillance and analytics (Hikvision, etc.)
- Access control, intercom and security alarm
- IP telephony and video conferencing
- Integration with ERP, CRM, POS and warehouse software
Project stages
- Site survey and requirements gathering
- Technical design and bill of materials
- Equipment and software supply
- Installation, commissioning and testing
- Staff training and documentation handover
- Warranty and post-warranty support
Industries
Retail, warehouses, business centers, HoReCa, manufacturing. We have delivered projects for restaurant chains, distributors and developers in Belarus and abroad.
SoftTech SLA — service targets
Parameters are fixed in the contract for your estate. Typical targets for corporate clients in Minsk and Belarus:
- Remote Service Desk response — within 15 minutes in business hours; 24/7 on extended SLA
- Priority incident — engineer escalation by priority matrix
- On-site visit in Minsk — target within 1 hour for critical incidents (per agreed SLA)
- Scheduled maintenance — updates, backups, fleet health checks on plan
- Reporting — monthly ticket stats and management recommendations