For a large company, an IT equipment servicing partner should look and work like an extension of internal IT: processes, escalations, documentation and a clear responsibility perimeter.
Selection checklist
- SLA and escalation matrix in the contract
- Single Service Desk and transparent ticket stats
- Multi-site experience (retail, logistics, manufacturing)
- Ability to combine support with integration and supply
- Team size and geographic coverage
SoftTech position
SoftTech is an IT group and HTP resident: computer servicing, infrastructure support, systems integration and proprietary CTRL products. Start with the service page or a consultation request.