For a large company, an IT equipment servicing partner should work like an extension of internal IT. SoftTech recommends embedding the checklist below into tenders and negotiations.
Start with computer servicing or a consultation.
Frequently asked questions
Do we still need an IT lead if we outsource?
For a large estate, a customer-side coordinator is recommended. The partner executes; the customer sets business priorities.
How do we compare vendor proposals?
Compare SLA, perimeter, coverage, reporting, team and on-site terms — not price alone.