SoftTech provides computer and IT equipment servicing for corporate clients: multi-site offices, retail, logistics, manufacturing and administrative centers. We operate as an external IT department — under contract, with a fixed SLA and transparent reporting for management.
The service is designed for organizations that need predictable costs, unified operating standards and minimal downtime across dozens or hundreds of workplaces.
What is covered
- User PCs, laptops and thin clients
- Servers, storage and virtualization
- Peripherals: printers, MFPs, scanners, POS equipment
- LAN, Wi‑Fi, VPN and workstations at remote sites
- Installation, updates and support of corporate software
- Preventive maintenance, asset inventory and refresh recommendations
How delivery works
- Service Desk — single intake for tickets (portal, email, phone)
- SLA prioritization — critical incidents first
- Remote diagnostics and on-site engineer visits when required
- Scheduled maintenance — updates, backups, fleet health checks
- Reporting — ticket stats, incidents and recommendations for IT and finance
Who it is for
Retail and F&B chains, logistics operators, manufacturers, developers and large office centers. SoftTech supports sites in Belarus and abroad with consistent service standards.
Why SoftTech
- IT group since 2018, Hi-Tech Park resident
- 75+ engineers, developers and support specialists
- Proprietary automation and monitoring products (CTRL line)
- Systems integration expertise: networks, server rooms, CCTV, access control
- Engagement models from extended SLA to a dedicated team at the customer site
Related services: managed IT subscription, IT infrastructure support, workplace support.
Request a consultation or a commercial proposal — we will design a servicing model for your estate.