We keep employee workplaces running: from standardized PC setup to resolving corporate software incidents. Users contact SoftTech’s single Service Desk — we handle diagnostics, PC servicing and business application support.
The format fits organizations with large user bases and distributed sites, where downtime at a single desk immediately hits operations.
What we do
- Servicing and setup of PCs, laptops, monitors and peripherals
- Support for 1C, office suites, email and messaging
- Licensed software installation and updates to corporate standards
- Remote assistance and on-site engineer visits
- Asset and ticket tracking in a Service Desk system
- Employee onboarding and offboarding (account provisioning/deactivation)
How support works
- Ticket registration by phone, email or portal
- Classification and engineer assignment
- Remote resolution or on-site visit
- SLA tracking and user feedback
Business value
Reduced employee downtime, unified workstation standards, transparent ticket statistics — especially for multi-site office and retail networks.
SoftTech SLA — service targets
Parameters are fixed in the contract for your estate. Typical targets for corporate clients in Minsk and Belarus:
- Remote Service Desk response — within 15 minutes in business hours; 24/7 on extended SLA
- Priority incident — engineer escalation by priority matrix
- On-site visit in Minsk — target within 1 hour for critical incidents (per agreed SLA)
- Scheduled maintenance — updates, backups, fleet health checks on plan
- Reporting — monthly ticket stats and management recommendations
See also: computer and IT equipment servicing, managed IT subscription.