We keep employee workstations running smoothly: from initial PC setup to resolving corporate software incidents. Users contact a single support desk — we handle diagnostics, repair and maintenance.
What we do
- Setup and connection of PCs, laptops, monitors and peripherals
- Support for 1C, office suites, email and messaging
- Licensed software installation and updates
- Remote assistance and on-site engineer visits
- Asset and ticket tracking in a Service Desk system
- Employee onboarding and offboarding (account provisioning/deactivation)
How support works
- Ticket registration by phone, email or portal
- Classification and engineer assignment
- Remote resolution or on-site visit
- SLA tracking and user feedback
Business value
Reduced employee downtime, unified workstation standards, transparent ticket statistics. Especially valuable for companies with distributed offices and retail locations.