SoftTech managed IT subscription is a long-term model for supporting an enterprise PC fleet and infrastructure. Instead of paying per incident, you fix the scope, SLA and contractor responsibility for the contract term.
This format fits multi-site organizations that need stable service, cost control and a single support standard across all locations.
What a subscription typically includes
- Servicing of computers and end-user workplaces
- Support for servers, networks and critical services
- Ticket intake and handling via Service Desk
- Scheduled maintenance and backup verification
- Advisory on infrastructure roadmap and hardware refresh
- Escalation of complex incidents to SoftTech specialist engineers
How we structure the contract
- Audit of the current estate and critical business processes
- Agreement on responsibility perimeter and SLA matrix
- Service Desk launch and operating rules with site managers
- Monthly reporting and quarterly risk/improvement reviews
Vs. ad-hoc visits
One-off visits treat symptoms. A subscription reduces incidents through prevention, workstation standardization and infrastructure control. For CFO and CIO teams this means a predictable IT budget and measurable service quality.
SoftTech scale
- 24/7 support under extended SLA
- Experience with multi-site retail and HoReCa estates
- Option for a dedicated engineer team
- Integration with systems integration and equipment supply projects
SoftTech SLA — service targets
Parameters are fixed in the contract for your estate. Typical targets for corporate clients in Minsk and Belarus:
- Remote Service Desk response — within 15 minutes in business hours; 24/7 on extended SLA
- Priority incident — engineer escalation by priority matrix
- On-site visit in Minsk — target within 1 hour for critical incidents (per agreed SLA)
- Scheduled maintenance — updates, backups, fleet health checks on plan
- Reporting — monthly ticket stats and management recommendations
See also: computer and IT equipment servicing, IT infrastructure support.
Request a commercial proposal for managed subscription — we will size the model to your sites and seat count.
Also see: Helpdesk 24/7, infrastructure administration, cloud solutions, expert blog, cases.