SoftTech managed IT subscription is a long-term model for supporting an enterprise PC fleet and infrastructure. Instead of paying per incident, you fix the scope, SLA and contractor responsibility for the contract term.
This format fits multi-site organizations that need stable service, cost control and a single support standard across all locations.
What a subscription typically includes
- Servicing of computers and end-user workplaces
- Support for servers, networks and critical services
- Ticket intake and handling via Service Desk
- Scheduled maintenance and backup verification
- Advisory on infrastructure roadmap and hardware refresh
- Escalation of complex incidents to SoftTech specialist engineers
How we structure the contract
- Audit of the current estate and critical business processes
- Agreement on responsibility perimeter and SLA matrix
- Service Desk launch and operating rules with site managers
- Monthly reporting and quarterly risk/improvement reviews
Vs. ad-hoc visits
One-off visits treat symptoms. A subscription reduces incidents through prevention, workstation standardization and infrastructure control. For CFO and CIO teams this means a predictable IT budget and measurable service quality.
SoftTech scale
- 24/7 support under extended SLA
- Experience with multi-site retail and HoReCa estates
- Option for a dedicated engineer team
- Integration with systems integration and equipment supply projects
See also: computer and IT equipment servicing, IT infrastructure support.
Request a commercial proposal for managed subscription — we will size the model to your sites and seat count.