SoftTech remote technical support is a corporate Helpdesk for companies in Minsk and Belarus. Users and site managers contact a single Service Desk; SoftTech engineers resolve incidents remotely and escalate on-site visits under SLA.
Built for multi-site offices and stores where downtime at a desk or POS hits operations immediately — not a “personal technician on call” model.
What Helpdesk covers
- Ticket intake: portal, email, phone
- Remote diagnostics of PCs, software, peripherals and access
- Incident prioritization by SLA matrix
- Escalation to specialist engineers and on-site visits when needed
- Account onboarding / offboarding per customer playbooks
- Reporting for IT and operations leadership
SoftTech SLA — service targets
Parameters are fixed in the contract. Typical targets:
- Remote response — within 15 minutes in business hours; 24/7 on extended package
- Priority incident — engineer escalation by priority matrix
- On-site visit in Minsk — target within 1 hour for critical cases (per agreed SLA)
- Reporting — monthly ticket stats and recommendations
Who it is for
Retail, F&B, logistics, manufacturing and office networks that need predictable support without inflating headcount.
Related: computer servicing, managed subscription, workplace support.
Request a consultation or a quote — we will size Helpdesk for your estate.