SoftTech operates your IT infrastructure: servers, networks, backup, monitoring and computer and related equipment servicing. You get predictable costs, transparent SLA and a team of engineers responding to incidents 24/7.
This is enterprise IT outsourcing for multi-site organizations with high continuity requirements.
What's included
- Windows and Linux server administration, virtualization (VMware, Hyper-V)
- On-premises and cloud network support, Wi‑Fi, VPN
- Computer fleet and workstation servicing across sites
- Availability and performance monitoring (Zabbix, Grafana, etc.)
- Backup and recovery verification
- OS updates, patch management, infrastructure-level antivirus
- Scheduled maintenance, reporting and IT roadmap
Engagement models
- Basic SLA — business-hours response, scheduled maintenance
- Extended SLA — 24/7 support, priority incident handling
- Dedicated team — SoftTech engineers on-site full-time
- Subscription model — see managed IT subscription
Who it's for
Retail, logistics, manufacturing, real estate and office companies that need stable IT without inflating headcount. SoftTech clients include restaurant chains, distributors and business centers.
Why SoftTech
- Systems integration experience since 2018, HTP resident
- Proprietary monitoring and automation products (CTRL)
- Operations in Belarus, Kazakhstan, Uzbekistan and Romania
- Licenses and certifications from leading vendors (Ruijie, Hikvision, etc.)
SoftTech SLA — service targets
Parameters are fixed in the contract for your estate. Typical targets for corporate clients in Minsk and Belarus:
- Remote Service Desk response — within 15 minutes in business hours; 24/7 on extended SLA
- Priority incident — engineer escalation by priority matrix
- On-site visit in Minsk — target within 1 hour for critical incidents (per agreed SLA)
- Scheduled maintenance — updates, backups, fleet health checks on plan
- Reporting — monthly ticket stats and management recommendations
Also see: computer and IT equipment servicing.
Also see: Helpdesk 24/7, infrastructure administration, cloud solutions, expert blog, cases.